Legal
Information on the protection of your personal data
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified.
Alasmar Group SL Represented by: Ossama Alasmar Calle Yedras 2 29660 Marbella (Nueva Andalucía) Spain Phone: +34 664 537 779 Email: oa@ossamaalasmar.com
When you visit this website, information is automatically transmitted to the website's server. This information is temporarily stored in a log file. The following information is collected without your intervention and stored until it is automatically deleted: • IP address of the requesting computer • Date and time of access • Name and URL of the retrieved file • Website from which access is made (referrer URL) • Browser used and, if applicable, the operating system of your computer
If you send us enquiries via the contact form or email, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent. Legal basis: Art. 6 para. 1 lit. b GDPR (contract performance) and Art. 6 para. 1 lit. f GDPR (legitimate interest).
This website uses cookies. These are small text files that your web browser stores on your device. Cookies help us make our offering more user-friendly, effective and secure. Some cookies are "session cookies". Such cookies are automatically deleted after the end of your browser session. Other cookies remain on your device until you delete them yourself. These cookies help us recognise you on your next visit. You can set your browser to inform you about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser.
You have the right at any time to: • Obtain information about your personal data stored by us (Art. 15 GDPR) • Have this data corrected (Art. 16 GDPR) • Request the deletion of your data stored by us (Art. 17 GDPR) • Request the restriction of data processing (Art. 18 GDPR) • Object to the processing of your data (Art. 21 GDPR) • Request data portability (Art. 20 GDPR) To exercise these rights, please contact: oa@ossamaalasmar.com
You have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data. In Spain, this is the Agencia Española de Protección de Datos (AEPD): www.aepd.es
This privacy policy is currently valid and dated May 2026. Due to the further development of our website and offers, or due to changed legal or regulatory requirements, it may be necessary to amend this privacy policy.
Using the assistant is optional. When you send a question, its text, the page language and up to four earlier questions needed for context are sent to our server and then to the integrated language-model service in the infrastructure hosted by Manus, to select information from this website and its service PDFs. The assistant does not search the external web or access customer enquiries or administrative content. Please do not enter personal or sensitive health details. The application does not store chat history in a database or persistent browser storage. It remains in page memory and is cleared on reload, language change or clearing the chat. This does not exclude processing or operational logs by the infrastructure and service providers; their data-processing arrangements apply. To limit abuse, the server temporarily maintains usage counters and an identifier derived from the network address, without including question texts in those counters. Opening the contact form does not automatically send an enquiry or chat history. An enquiry is sent only after you complete the form, consent and submit it. If you request a short introductory call, we save the date, time period and time zone you enter with your enquiry to coordinate a time, not as a confirmed booking. If your entry link includes UTM campaign tags, we retain sanitised campaign names in the visit URL and page memory, without creating tracking cookies or persistent browser storage for this feature. When you consent and submit an enquiry, these tags are saved with it to identify its source and count enquiries by source. They are not sent to an advertising network, and we do not save a full referrer URL. For questions about data processing or your rights, contact oa@ossamaalasmar.com.
The medical form is for an initial contact request from people in the UAE or Saudi Arabia, not for collecting symptoms, diagnoses, medical reports or health attachments. Name, email, optional phone number, country of presence, form language, consent and campaign source are stored in a separate, access-restricted enquiry area. Submission does not confirm an appointment or eligibility to provide treatment; the applicable licensing requirements are checked before any medical service is arranged. The form is not for emergencies. Once the email channel is fully configured, we use Resend to send receipt confirmations and notify the responsible person. For this purpose, we process contact details, enquiry type and reference, and email sending and delivery status. The owner notification contains a contact summary only, not medical data or reports. A durable outbox protects messages during provider outages, and a stable message identifier reduces duplicate sending. Acceptance, delivery and failure are recorded separately. This does not subscribe you to a marketing list. A preferred introductory-call time is not a confirmed booking. For questions about data processing or your rights: oa@ossamaalasmar.com.
We display data from the latest public videos on Ossama Alasmar’s YouTube channel. Our server retrieves titles, publication dates and thumbnails and caches them temporarily; this does not send visitors’ browser data to YouTube. The YouTube player loads only after your explicit consent within the video preview. Your browser then connects to Google/YouTube services. This may transmit information including your IP address and device and browser data, which may be processed outside the European Union. We use youtube-nocookie privacy-enhanced mode; this does not mean that no data is processed. Consent applies only to the open player and is not stored across visits. You can disable the player or close the preview to remove it. General cookie consent alone does not load it. Alternatively, you can open the video directly on YouTube, where Google/YouTube’s privacy policy applies.